Position: On-site Bus Coordinator – Cruise Ships

Salary: $18-$19 per hour

Job Type: Part-time (4-6 hrs per day)

Location: Vancouver Cruise Ship Terminal(s)

Applications will be reviewed regularly, and interviews may be conducted prior to the close date.

JOB DESCRIPTION

As an On-site Bus Coordinator – Cruise Ships, you will ensure safe and efficient operations by directing bus movement at our cruise pick up and drop off locations. You are a strong communicator who works well in a fast-paced environment and can effectively coordinate between motor coach operators, dispatch, and clients to ensure buses are correctly positioned and depart on-time for the successful completion of client trips. You are an enabler of success as we at TRAXX safely move people towards each other, towards opportunities, and into the sustainable future.

Key Responsibilities:

Review trip manifests and driver/coach lists. Liaise with Clients and Dispatch for clarification as required.
Communicate with Client Representatives to:
establish the number of bus departures needed for the day, determining frequency and total departures
ensure all hotel assigned buses are at the correct venue
coordinate and ensure that any special group buses that have been requested are dispatched
Confirm ADA bus, if ordered, is aligned with known ADA guest arrival time. Provide the bus numbers and departure time order to the Client Representative.
Communicate with Motor Coach Operators to call buses from the holding lot up to the cruise ship level as needed.
Ensure buses are assigned to and staged in the correct locations to ensure timely departures, following a predetermined dispatch schedule outlined by Client. Adapt to changing requirements as they arise and directed by Client.
Establish the "Last bus departure" plan in accordance with late flights if applicable.
Share bus line-up with Client Representative and ensure that it aligns with TRAXX’s coach order hours utilization.
Qualifications and Requirements

Experience in dispatch, hospitality, or tourism an asset.
Proven customer service experience.
Strong organizational skills and demonstrated ability to multi-task and prioritize within tight timelines.
Excellent verbal and listening skills.
Team player with strong interpersonal skills.
Ability to work in fast paced environment and adapt to changing priorities.
Flexibility to work weekends, evenings, and holidays.
Must be eligible for Port of Vancouver Port Pass. Employer will assist with application.
Must be legally permitted to work in Canada.
Work Schedule

This is a part-time, seasonal position expected to last no later than September 30, 2022.
You must be able to work mornings through to early afternoon, including weekends and holidays.
Split shifts may be required.
Work Environment

You will work outdoors in all types of weather conditions.
You will work on-site at the Vancouver Cruise Ship Terminal(s).

WHY TRAXX

At TRAXX Coachlines, we put people first – and that means both our employees and our customers. No matter your role in the company, from maintenance techs to drivers and office team members, you play an important part in the day-to-day operations and ensuring a smooth transition from planning, to travel implementation. We understand that each and every member of our team is important for us to achieve our goals, which include providing excellent and safe transportation for our customers who range from the NHL, MLS and other sports organizations to tourists, locals, corporations and government bodies.

At our core, our culture of excellence, transparency and inclusivity is only possible with dedicated team members who share our vision – being the number one choice in group travel solutions locally and abroad. We bring together individuals with diverse backgrounds, talents, and expertise to support our clients.

Learn more about us at www.TRAXX.net.

Job Types: Part-time, Fixed term contract
Part-time hours: 20 - 30 per week

Salary: $18.00-$19.00 per hour

Schedule:
Day shift
Holidays
Monday to Friday
Weekend availability
Application question(s):

Are you available to work weekends and holidays?
Are you available to work part-time?

Experience:
Customer service / hospitality: 1 year (required)
Dispatch: 1 year (preferred)
Expected start date: 2022-05-30

PURPOSE OF POSITION:

The Dispatcher supports the Duty Manager (DM) to ensure all road activities are supported and monitored according to customer and regulatory requirements. The Dispatcher frequently collaborates with other Managers of the Organization. TRAXX is in the business of people, the DM is an enabler of success as we safely move people towards each other, towards opportunities, and into the sustainable future. We do this as a customer-facing, future-friendly, integrated, cloud-based business that is structured & tooled for sustainable success and is run by a collaborative team of high-performers.

KEY RESPONSIBILITIES:

1. Responsible to assess and support all operator inquiries, and provide all relevant trip information.

2. Responsible to ensure effective communication is maintained with Customer Excellence and the Duty Manager on the progress of trips.

3. Responsible to schedule operators and allocate appropriate type of coach for each trip.

4. Responsible to manage the day-to-day schedule of the fleet of coaches.

5. Responsible to maintain and process operator logs.

6. Responsible to monitor and communicate with operators of each trip with scheduled check-ins.

7. Responsible to monitor and track all hours worked by operators to ensure adherence to National Safety Code.

8. Responsible to handle phone calls and emails to support the safe operation of all trips.

9. Fully embrace and follow THI’s vision, mission, and values, adhering to code of conduct, applicable regulations & standards, both external & internal.

10. Adhere to the standards of each governing organization for own area(s).

11. Be aware of role within THI’s Q-HSSE (Quality, Health, Safety, Security, Environment) program, including how hazards are identified, reported, and mitigated.

12. Be part of the collective achievement of THI’s Safety Performance Indicators (SPIs).

13. Be part of the collective achievement of corporate objectives, metrics, and published Key Performance Indictors (KPIs).

14. Contribute to a positive company culture and work environment; provide polite and personal interaction.

15. Handle all restricted and confidential information with utmost information security and in line with the Confidentiality & Non-Disclosure agreement included within this job description.

16. With professionalism, tact, and conformance to business etiquette, be an ambassador of THI and its subsidiaries.

17. Ensure correspondence is in accordance with business writing etiquette and standards.

18. Utilized the preferred communication medium(s) of those you are working with (i.e., phone, email, apps, etc.) offering communication improvements as needed.

EDUCATION & EXPERIENCE:

High school diploma or GED required.
· Minimum of two (2) years dispatch or relevant experience

· Experience in the transportation industry an asset

QUALIFICATIONS & COMPETENCIES:

· Skilled in MS Windows and MS Office

· Engaging leader with the ability to create high-performing teams

· Strong attention to detail

· Ability to adapt to an environment with changing priorities and interruptions.

· Strong communicator, verbal and written with the ability to present well, be persuasive and express confidence in ideas

· Proven ability to establish a workplan, identify priorities, and accurate report on progress

· Proven ability to resolve issues in timely, diplomatic, and effective manner

· Strong ability to solve problems creatively, with a sense of curiosity, resourcefulness, and ingenuity that meets the organizations needs

· Excellent skills in working with people, organizing & coordinating, both virtually and physically

· Good working knowledge of the Edmonton region.

· Experience with systems, processes, and tools used by complex organizations

· Due to sensitive task assignments and documentation, a successful background check is required

· Must be able to travel and work flexible schedules that includes evenings, weekends, holidays

Job Type: Full-time

Benefits:

Casual dress
Schedule:

8 hour shift
Overtime
Weekend availability
Experience:

Dispatch: 2 years (preferred)

Come join our expanding TRAXX Coachlines team!

As the Motor Coach Operator, you will be responsible for providing comfortable and safe transportation for our clients. You will provide motor coach tours within cities across Western Canada.

New roles are available in Delta, Kamloops, Kelowna, Metro Vancouver, Edmonton, Calgary, Medicine Hat and Lethbridge.

Reporting to the Chief Operator, you will be a key member of the company’s front-line team. This role requires excellent customer service, previous experience in the motor coach industry, and Drivers who support working in a culture of safety ensuring compliance with Company programs and procedures, remaining compliant with Provincial and Federal regulations, corporate and client policies. Your role will be a part of the TRAXX Holdings Inc (the “Company”) expansion and growth through its local subsidiaries.

· Drivers must possess a current commercial driver’s license (CDL class II with Air).

· Former experience operating a motor coach preferred.

- Must be able to work various hours and shifts

· Must be able to work holidays, weekends, and evenings.

· Must have exceptional customer service skills and patience.

· Adheres to all safety, programs, policies, and practices.

· Must meet minimum general qualifications for each division including DMV checks.

· Follows all Corporate Safety Incentives and programs.

· Addressing passenger complaints in a polite and professional matter

· Keeping the trip/tour on schedule and accountable all passengers during the tours

· In some cases, they may also play the role of tour guide; Keep passengers informed of possible delays

· Perform basic maintenance (check the bus tires, lights, and oil)

· Keep the bus clean and presentable to the public

· Is a champion of the organization and follows the Safety Culture throughout the trips and at all locations

· Conducts & reviews pre and post-trip reporting of all vehicular, passenger, and employee accidents/incidents for determination of cause and preventability. Maintains trip logs.

Education:

Must have a high school or GED as a minimum requirement. Prior experience in a fast-paced, compliance, and safety-driven environment and asset. Minimum of 3-5 years of experience.

Qualifications:

· Class 1 or 2 Commercial Driver's License with air brake

- Proof of Clean Driver's Abstract

- DOT knowledge of policies and procedures

· Must have good hearing and excellent vision

· Hazmat knowledge a plus

· Minimum of 3-5 years commercial driving experience ideally motor coach fleet

· Must be knowledgeable in motor coach operations, safety, ADA, DMV, and DOT requirements.

· Drug and alcohol awareness, basic laws, ordinances, and regulations underlying the transit operations.

· Knowledge and adherence to Canadian and Provincial workers compensation regulations

· Hold the necessary credentials/certificates to be a driver.

· Excellent communication skills;

· Motivated, capable, and able to work independently or in a team environment

· Must be able to pass a appropriate reference checks, criminal record check and vulnerable-sector criminal record checks and successfully provide a five (5) year drivers abstract. , and a drug test for safety-sensitive positions. This job description does not create an employment contract, implied or otherwise.

Job Types: Full-time, Part-time, Temporary, Casual

Salary: From $29.00 per hour

Benefits:

• Dental care
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• On call
• Weekend availability

COVID-19 considerations:
Motor Coach Operators will be required to provide proof of vaccination prior to commencing employment.

Experience:

• driving: 3 years (preferred)

Licence/Certification:

• Driver's License Class 1 or 2 with air brake (preferred)

Come join our expanding TRAXX Coachlines team!

As the Motor Coach Operator, you will be responsible for providing comfortable and safe transportation for our clients. You will provide motor coach tours within cities across Western Canada.

New roles are available in Kamloops, Kelowna, Metro Vancouver, Edmonton, Calgary, Medicine Hat and Lethbridge.

Reporting to the Chief Operator, you will be a key member of the company’s front-line team. This role requires excellent customer service, previous experience in the motor coach industry, and Drivers who support working in a culture of safety ensuring compliance with Company programs and procedures, remaining compliant with Provincial and Federal regulations, corporate and client policies. Your role will be a part of the TRAXX Holdings Inc (the “Company”) expansion and growth through its local subsidiaries.

· Drivers must possess a current commercial driver’s license (CDL).

· Must be able to work various hours and shifts

· Must be able to work holidays, weekends, and evenings.

· Must have exceptional customer service skills and patience.

· Adheres to all safety, programs, policies, and practices.

· Must meet minimum general qualifications for each division including DMV checks.

· Follows all Corporate Safety Incentives and programs.

· Addressing passenger complaints in a polite and professional matter

· Keeping the trip/tour on schedule and accountable all passengers during the tours

· In some cases, they may also play the role of tour guide; Keep passengers informed of possible delays

· Perform basic maintenance (check the bus tires, lights, and oil)

· Keep the bus clean and presentable to the public

· Is a champion of the organization and follows the Safety Culture throughout the trips and at all locations

· Conducts & reviews pre and post-trip reporting of all vehicular, passenger, and employee accidents/incidents for determination of cause and preventability. Maintains trip logs.

Education:

Must have a high school or GED as a minimum requirement. Prior experience in a fast-paced, compliance, and safety-driven environment and asset. Minimum of 3-5 years of experience, requires CDL certification.

Qualifications:

· DOT knowledge of policies and procedures

· Must have good hearing and excellent vision

· Hazmat knowledge a plus

· Minimum of 3-5 years commercial driving experience

· Must be knowledgeable in motor coach operations, safety, ADA, DMV, and DOT requirements.

· Drug and alcohol awareness, basic laws, ordinances, and regulations underlying the transit operations.

· Knowledge and adherence to Canadian and Provincial workers compensation

· Any current drivers certifications

· Hold the necessary credentials/certificates to be a driver.

· Excellent communication skills

· Excellent written and oral presentation

· Motivated, capable, and able to work independently or in a team environment

· Must be able to pass a appropriate reference checks, criminal record check and vulnerable-sector criminal record checks and successfully provide a five (5) year drivers abstract. , and a drug test for safety-sensitive positions. This job description does not create an employment contract, implied or otherwise.

DISCLAIMER:

This posting is not an offer of employment. Eligible candidates will be welcomed for an interview and associated review process.

This posting is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs, or technical developments).

Job Types: Full-time, Part-time

Motor Coach Operators will be required to provide proof of vaccination prior to commencing employment.

Job Types: Full-time, Permanent

Salary: $50,000.00-$60,000.00 per year

Additional pay:

• Bonus pay
• Overtime pay
• Tips

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• 10 hour shift
• 12 hour shift
• On call
• Weekend availability

COVID-19 considerations:
Motor Coach Operators will be required to provide proof of vaccination prior to commencing employment.

Experience:

• driving: 3 years (preferred)

Licence/Certification:

• Drivers License (preferred)
• Commercial Drivers License (preferred)

Willingness to travel:

• 100% (preferred)

Work remotely:

• No

Motor Coach Operator

Come join our expanding TRAXX Coachlines team!

As the Motor Coach Operator, you will be responsible for providing comfortable and safe transportation for our clients. You will provide motor coach tours within cities across Western Canada.

New roles are available in Delta, Kamloops, Kelowna, Metro Vancouver, Williams Lake, Edmonton, Calgary, Medicine Hat and Lethbridge.

Reporting to the Chief Operator, you will be a key member of the company’s front-line team. This role requires excellent customer service, previous experience in the motor coach industry, and Drivers who support working in a culture of safety ensuring compliance with Company programs and procedures, remaining compliant with Provincial and Federal regulations, corporate and client policies. Your role will be a part of the TRAXX Holdings Inc (the “Company”) expansion and growth through its local subsidiaries.

• Drivers must possess a current commercial driver’s license (CDL class II with Air).
• Former experience operating a motor coach preferred.
• Must be able to work various hours and shifts
• Must be able to work holidays, weekends, and evenings.
• Must have exceptional customer service skills and patience.
• Adheres to all safety, programs, policies, and practices.
• Must meet minimum general qualifications for each division including DMV checks.
• Follows all Corporate Safety Incentives and programs.
• Addressing passenger complaints in a polite and professional matter
• Keeping the trip/tour on schedule and accountable all passengers during the tours
• In some cases, they may also play the role of tour guide; Keep passengers informed of possible delays
• Perform basic maintenance (check the bus tires, lights, and oil)
• Keep the bus clean and presentable to the public
• Is a champion of the organization and follows the Safety Culture throughout the trips and at all locations
• Conducts & reviews pre and post-trip reporting of all vehicular, passenger, and employee accidents/incidents for determination of cause and preventability. Maintains trip logs.

Education:

Must have a high school or GED as a minimum requirement. Prior experience in a fast-paced, compliance, and safety-driven environment and asset. Minimum of 3-5 years of experience.

Qualifications:

• Class 1 or 2 Commercial Driver's License with air brake
  
  • Proof of Clean Driver's Abstract
  • DOT knowledge of policies and procedures
• Must have good hearing and excellent vision
• Hazmat knowledge a plus
• Minimum of 3-5 years commercial driving experience ideally motor coach fleet
• Must be knowledgeable in motor coach operations, safety, ADA, DMV, and DOT requirements.
• Drug and alcohol awareness, basic laws, ordinances, and regulations underlying the transit operations.
• Knowledge and adherence to Canadian and Provincial workers compensation regulations
• Hold the necessary credentials/certificates to be a driver.
• Excellent communication skills;
• Motivated, capable, and able to work independently or in a team environment
• Must be able to pass a appropriate reference checks, criminal record check and vulnerable-sector criminal record checks and successfully provide a five (5) year drivers abstract. , and a drug test for safety-sensitive positions. This job description does not create an employment contract, implied or otherwise.

Job Types: Full-time, Part-time, Temporary, Casual

Salary: From $29.00 per hour

COVID-19 considerations:
Motor Coach Operators will be required to provide proof of vaccination prior to commencing employment.